Newer iphone firmwares might have difficulty connecting to WiFi access points like the Float access point. Please ensure that you have disabled the mobile data roaming (3G/4G/LTE/5G) of your device when connecting to the Float's access point. When connected to the Float's access point, please wait for up to 60 seconds for your phone to display a pop-up that asks you to sign in to the Float's network. After that, follow the onscreen instructions. If you still do not get a pop-up, follow these instructions.
This is a known issue for Apple devices, get more information about this.
Using a different browswer than Safari (e.g. Firefox) can also solve issues when connecting with the Float.
Ensure that your Float is fully charged. Turn the float OFF before and during charging. When charging, you should see a red LED, that changes to green when the Float is fully charged.
If you still do not see a WiFi network with a fully charged battery, ensure that you are close enough to the sensor. Also try a different phone to connect to the WiFi network. Realize that fermenters, refrigerators and walls could decrease wifi signal strengths.
If you still cannot connect to the Float’s Access Point, then please contact firstname.lastname@example.org and indicate that you do not see an access point in setup mode.
When using a phone, turn off mobile data roaming (3G/4G/LTE/5G) before connecting to the Float.
Furthermore, many phones will pop up a notification that need to acknowledge so that you can connect to the network.
In case your iPhone is not able to connect to the Float's AP it is observed that restarting your iPhone can solve this problem.
Also, check that your WiFi settings follow our recommended settings.If this does not work, try the following:
You should now be brought to the Float’s setup.
iPhone/iPad users - using a different browser than Safari (e.g. Firefox) might also solve connection issues
If you still cannot access the Float setup pages, contact email@example.com and indicate that you can connect to the access point, but not to the setup pages.
For an explanation why it can be difficult to the Float’s network, see the following: Many phones/and or laptops have functions to automatically detect whether a WiFi network has internet connectivity. When this is not the case, the phone or laptop will automatically drop the connection to your Float (Since the Float is not a WiFi router). Furthermore, newer smartphones maintain simultaneous connections to 3G and WiFi, and when the WiFi connection does not respond in an expected way, such phones will try their 3G connection instead, and your Float setup process will be disrupted, because the web pages in the Float’s wifi setup process do not exist on the internet. Recent updates for iPhones seem to have trouble connecting to the Float. We have not been able to pinpoint iPhone model and iOS version. If you have trouble connecting with you iPhone, please try a different phone.
When this happens, reconnect to the Float’s network and navigate to 192.168.4.1 in your browserThe reason why this happens is fairly technical. During this process step the Float switches to your router’s WiFi band. If your phone is connected on another band, it disconnects, because a Wifi antenna cannot transmit two bands at the same time.